The problem of sending samples is a rather difficult problem. I don't want to lose potential customers. I am afraid that the samples will not go back. The general principle of handling is: Go ahead and ask the Other party to bear the freight, especially the express mail! Second, ask the other party to provide a fax or EMAIL, not just a phone call, so that it can be found. Third, when the value is high or the quantity is large, the other party is required to pay half of the sample fee. Of course, if it is a long-term customer, even! Fourth, contact them regularly after the sample is sent to confirm the other party's requirements for the quality or appearance or structure of the sample. This is the purpose of the sample! This situation is normal in international trade. Some guests will often remind you to send samples before you get your samples. After receiving the samples, there will be a long time without paying attention to you. Generally, there are the following situations: For traders, he is not a terminal user, he wants to provide For his clients, this sample is sent to the end-user for trial use or for exhibition. The reason why he is waiting for the customer's reply, this kind of situation will have certain hope, can regularly remind the customer. After the sample is sent, the customer will ignore what to do. This situation is normal in international trade. Some guests will often remind you to send samples before you get your samples. After receiving the sample, there will be a long time without paying attention to you. There are roughly the following situations: 1. Since the trader is not the end user, he has to provide it to his client. This sample is sent to the end customer for trial use or for exhibition purposes; the reason why he is waiting for the customer's reply is that this situation is certain. I hope that I can remind customers on a regular basis; 2. He will feel dissatisfied after receiving the sample, such as quality, style, etc., which will make him ignore you; 3, this point is to see which category your sample belongs to, such as textiles, there may be testing or component inspection, electrical appliances have related certifications, etc., this also requires a certain process, if such conditions belong to it, then There will be hope; 4. This customer wants to collect samples, has found a better substitute or put your samples into their files for collection. There is no other meaning, and the caller will find an excuse to stop you, without any hope; 5. Maybe your sample is satisfactory, but the relevant trading conditions are unsatisfactory, and some customers will not say it. Because he wants samples, not only your family. In short, if you encounter such a thing, you must have patience. If you have an order, it is better. If not, it is normal. But you have to work hard to remind the guests about the situation in order to get better results. If this unsuccessful does not mean that there is no hope, always keep in touch with the customer and communicate with him. If he is a more end-customer, he may choose another one in the post-contact. You should do a good job of your prospect profile. Chaoan Yong Sheng Ceramic Industry Co., Ltd. , http://www.cz-ceramic.com