Reasonable response to customer counter-offer

To be clear, the customer's motivation.

Class A customer, malicious counter-offer

You open a price, every time he says, HITRACY, YOU GIVE ME A CRAZY PRICE, I KNOW XX COMPANY WHO PRODUCE A SIMILAR PRODUCT, THE YONLY GIVE ME 30% PRICE

AS YOU GAVE. In this case, you must hear that it is very hot. This guy who doesn't know the goods, go to hell, you go to someone else to buy it. When I hear this, I will reply like this: YES, SIR, I DO KNOW THE YGIVE YOU LOW PRICE FOR SIMILAR PRICE, BUT OUR PRODUCTIS

DIFFERENT TO THEIRS. Then talk about the company's product features, after-sales service and other advantages. Then I said that we regret that our products are far from the price you requested, but we still have some cheap products (introducing some specials, stocking them for him), seeing his reply, if he still doesn’t want to, or continue to bargain It is.

I feel that foreign trade must know where its target market is. Your sales target is not all people. You only need to grab a small portion of your target market. For example, your market position is at 10USD, your customers are those who can accept 8-12 yuan products (giving an approximate price space), those who only want to buy 1 yuan for cheap products or 20 yuan for luxury goods, you It is time to remove them from the customer list. Unless they can accept the price and quality of this $10 in the future.

Class B customers, goodwill counter-offer

For example, after each offer, they always have a 10% DISCOUNT. This kind of customer, in general, wants to buy your product, don't offend others for small pieces. In this case, you need to know where your permissions are and where you can accept the discount. You can answer "DEAR SIR, THE PRICE WE GIVE I SAL MOST REACH OUR BOTTOM LINE, IT RIED TO GETA2% DISCOUNT For MY BOSS, HOPE THIS WILL MAKE YOU SATIS FIED. PLEASENOTE, IHAVETRYMYBEST" or "ACCORDING TO OUT COMPANY" SPOLICY , ONLY AN NUALPURCHAS IN GAMOUNT REACHED XX, WE CAN ONLY GIVEA2% DISCOUNT.IREPORT YOUR CASE TO OUR TOP MANA GEMENTAND TRIED TO GET THIS DISCOUNT FOR YOU DUE TO OUR LONG TERMRELATI ON SHIP... "In short, even this price You can accept, but also show the grievances and reluctance.

If people repay the price, you will immediately let go, and they will know that you still have room for the price, and then your price will be lower and lower. Moreover, never show an irritating mentality in front of customers. The more you worry, the more customers will bargain. Sometimes, regarding the price negotiations, it is not necessary to reply on the same day, you can wait for 1-2 days. When the customer calls you, it should also be difficult to deal with this problem. First, please indicate that you have to ask for it before you can reply.

Also face the time pressure of customers.

Sometimes, especially big customers, will give you time to oppress: For example, I have to go to the plane after 1 hour, you must set the price for me before I leave. There are several answer options for this situation:

A: Fully accept the customer's advice

B: Completely reject the customer's suggestion

C: I wish the customer a pleasant trip and talk to customers or other colleagues about other aspects such as the number of specifications.

I think that everyone who has seen the above three choices will make the right choice in their own minds.

Think of yourself as a buyer, and more about the buyer's mentality, empathy, there will be unexpected results.

Viscose Yarn

Viscose Yarn,Ring Siro Compact,100% Viscose

Polyester yarn , http://www.chayarn.com